If you want to return your purchase, feel free.
Just bring it back in its original packaging with your sales slip, within 90 days,
and we will exchange or refund you, No problem. (excluding furniture).
Refunds of Furniture items
- Delivery charges and/or Assembly charges can be refunded, however, you must present
the original sales docket in order to qualify for a refund.
Product guarantee policy
- Proof of purchase is required for the terms of the guarantee policy to come into
operation.
- Guarantees are only applicable to items that have been used in a domestic environment
and will not apply to items used for commercial purposes.
Upholstered furniture
- Upholstered furniture such as sofas and chairs are guaranteed for one year from
date of collection/delivery in respect of the frame, craftsmanship and filling.
- Should the item be subject to such a manufacture defect, Mr Price Home will repair
or replace the item at no charge once it has been returned to Mr Price Home’s
Depot or elected carrier’s depot. Should the customer have paid a delivery
fee for home delivery, Mr Price Home will arrange for the collection and return
delivery of the item at no cost to the customer.
- The guarantee does not extend to the fabric used to upholster the item as this is
subject to wear and tear with usage in the domestic environment, or any normal wear
and tear associated with domestic use.
Timber
- Timber products are guaranteed for one year from date of collection/delivery.
- Should the item be subject to a manufacture defect, Mr Price Home will repair or
replace the item at no charge once it has been returned to Mr Price Home’s
external carrier’s delivery depot. Should the customer have paid a delivery
fee for home delivery, Mr Price Home will arrange for the collection and return
delivery of the item at no cost to the customer.
- The guarantee does not extend to normal wear and tear associated with domestic use
and natural wood effects or characteristic imperfections such as minor cracking
and shrinkage and changes in colour with time.
- This Guarantee does not extend to product that has been left outdoors unless it
is clearly indicated on the packaging of the product that it may be left outdoors
with no cover.
Delivery and collection policy
- All purchased items are made available for collection at Mr Price Home’s depot
or elected carrier’s depot nearest the store of purchase.
- Should the customer wish for the purchased item/s to be delivered to their home,
Mr Price Home will arrange for an elected carrier to deliver the item/s to their
home on payment of a specified fee determined in relation to delivery distance.
A single delivery fee will be charged regardless of the number of items purchased
subject to the maximum delivery space available within the delivery vehicle.
- Should the customer’s residence be more than one story or a flat above the
first floor, to which access is difficult or the item is likely to be damaged if
carried through the access points, then the item will be delivered to the lift or
stairwell opening on the bottom floor only and further movement of the item will
become the customer’s responsibility from that point forward.
- Delivery or collection may not take place until the purchase price has been settled
in full.
- The carrier will only deliver to the specified address to the customer who made
the purchase, or to such other person indicated on the delivery instructions as
being authorised to accept delivery on behalf of the customer.
- Mr Price Home or the elected carrier will contact the customer to arrange delivery
at a time convenient for the customer on any weekday between the hours of 8am and
4pm. Delivery cannot be made during the weekend or on public holidays.
- All items made available for collection/delivered will be sealed in its original
packaging.
- The person receiving the item/s will be required to sign the proof of receipt/delivery
to indicate that each item has been received undamaged and sealed in its original
packaging.
- Should the item be damaged or the packaging not be in place, this must be indicated
on the proof or receipt/delivery and the company/carrier representative and the
person receiving the item must both sign the proof of receipt/delivery to this effect.
The item will be returned to Mr Price Home by the carrier.
- Mr Price Home cannot be held liable under its guarantee policy for any damages visible
at time of collection or acceptance of delivery that was not indicated on the proof
of receipt/delivery by the customer.
- The delivery fee is charged in respect of delivery by the carrier to front door
only. Should the customer request the carrier to do so, the item/s will be placed
in a room of their choice. Mr Price Home will not be liable for damages caused to
the item/s or within the customer’s residence as a result of such a placement
within the residence.
- Mr Price Home is not liable for any damages caused by the carrier’s delivery
vehicle to the customer’s residence.
Exchange and returns policy
- Any furniture item which is made-to-order or manufactured to customer specifications
cannot be exchanged or returned unless the item is faulty or has not been manufactured
in accordance with customer’s specifications.
- Any other unused furniture item returned sealed in its original packaging and in
the purchase condition within 48 hours from date of collection/delivery will be
exchanged or the purchase price refunded subject to the proof of purchase being
presented by the customer.
- Should an Item assembled by the store or at the customers residence, be found to
be faulty or the item does not comply with the description given on the packaging
once assembled, such item/s may be returned within the 48 hour return period in
the original packaging, where possible.
- Should a customer choose to assemble their own purchases and it does not comply
with the description given on the packaging with regards to product; components
or assembly instructions, such item/s may be returned within the 7 day return period
in the original packaging, where possible.
- Furniture items as detailed under made-to-order items below are subject to a 10%
handling fee if returned for refund. Any items subject to this policy will be indicated
to you on your purchase invoice. Should an item be returned due to it being damaged,
a handling fee will not be levied.
- The purchase price will be refunded in the same form of payment tender made by the
customer. The customer has the option of receiving Mr Price Home gift vouchers instead
of a refund should they elect to do so.
- The exchange and refunds policy does not apply to mattresses unless the item/s return
is due to a manufacture defect.
- Mr Price Home reserves the right for a company appointed or manufacturer representative
to inspect the item before a refund, repair or replacement is considered.
Customer Orders
- A 100% deposit is required before the manufacture of a made-to-order item, or a
home delivery of a customer order will commence.
- Customer orders may be cancelled within 48 hours of placing the order. After this,
a handling fee of 10% applies.